CompTIA Customer Service Representative: Online Certificate Program

A customer service professional

This program is a great fit for:

Individuals interested in a career in technology

Recent high school graduates

Current technology workers looking to upskill or grow their career

Elevate your customer service skills to new heights with our CompTIA Customer Service Representative certification program. Learn the art of exceptional customer service, effective communication, and problem-solving, which can set you up for fulfilling work in a number of roles and industries.

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Course length

200 hours

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Weekly time commitment

15-20 hours

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The CompTIA IT Fundamentals+ Certification course will expose you to the technologies and skills you need to support hardware and software needs in a professional setting. Stay up to date with the latest IT concepts and practices and ensure you have a solid foundation to excel in the IT industry. You’ll learn essential competencies such as troubleshooting, risk management, compliance, software integration, and more.

At the conclusion of this course, you’ll be ready to take the CompTIA IT Fundamentals+ FC0-U61 exam to earn your national certification. Once certified, you’ll be qualified for entry-level roles such as technical support specialist, IT support technician, and field service technician. You’ll also have the opportunity to keep learning and pursue stackable certificates in IT. This further learning will help you become qualified for even more IT job opportunities.

Why Choose Siena Heights University?

Siena Heights University’s Workforce Development certificate programs were built to meet the needs of modern-day students. You can start learning as soon as today and be on the path to a fulfilling new career in just a few weeks or months.

Online and self-paced coursework

Affordable tuition

Fulfilling, flexible job opportunities

Industry-leading credentials

Clinicals included (if necessary)

Certificates matched to industry demands

The median annual salary for computer support specialists in Michigan is $60,110.

Source: U.S. Bureau of Labor Statistics

Is this CompTIA Customer Service Representative Certificate Program right for me? 

  • Are you passionate about providing top-notch customer service and ensuring client satisfaction?  
  • Do you believe in the power of effective communication and want to enhance your skills in this area?  
  • Are you excited about learning proven techniques for handling customer inquiries and resolving issues?  
  • Do you see yourself as a valuable asset to any customer-centric organization, capable of building strong client relationships?  
  • Are you committed to mastering customer service principles that can lead to a rewarding career in various industries? 

Career Paths

Customer Service Representative
Technical Support Specialist
Call Center Agent
Help Desk Technician
Client Services Coordinator
Customer Success Manager