CompTIA IT Level 1: Help Desk: Online Certificate Program

A HelpDesk employee smiling at his computer

This program is a great fit for:

Individuals interested in a career in technology

Recent high school graduates

Current technology workers looking to upskill or grow their career

Begin your journey in IT support with our CompTIA IT Level 1 - Help Desk certification program. Master the art of troubleshooting, customer service, and IT support essentials. Equip yourself with the skills needed to provide top-notch assistance and solve technological challenges with confidence.

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Course length

250 hours

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Weekly time commitment

15-20 hours

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The Information Technology Level 1 Help Desk is a course bundle comprised of CompTIA A+ and Customer Service Representative (CSR) Exam Prep to give students the necessary skills and certifications to be able to be able to achieve success at an entry level IT Help Desk job.

This course prepares the student to take the CompTIA A+ and HDI Customer Service Representative certification exams.

Why Choose Siena Heights University?

Siena Heights University’s Workforce Development certificate programs were built to meet the needs of modern-day students. You can start learning as soon as today and be on the path to a fulfilling new career in just a few weeks or months.

Online and self-paced coursework

Affordable tuition

Fulfilling, flexible job opportunities

Industry-leading credentials

Clinicals included (if necessary)

Certificates matched to industry demands

Over 5,000 new jobs were created in the IT industry in Michigan in 2022 alone, with roughly the same number expected in the coming years.

Source: CompTIA

Is this CompTIA IT Level 1: Help Desk Certificate Program right for me? 

  • Are you interested in pursuing a career in IT support and helping users overcome technology issues?  
  • Do you enjoy problem-solving and possess strong communication skills to assist users effectively?  
  • Are you excited about learning the fundamentals of IT support, including hardware, software, and customer service?  
  • Do you see yourself as a valuable member of a Help Desk team, assisting users and ensuring technology runs smoothly?  
  • Are you dedicated to becoming a trusted IT support professional, capable of resolving a wide range of user issues? 

Career Paths

Help Desk Technician
IT Support Specialist
Technical Support Analyst
Customer Support Representative
Service Desk Technician